Privacy Policy

Last updated: December 17, 2024

1. Introduction

Status International ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shop management service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and business information
• Customer Data: Information about your customers that you enter into the system
• Transaction Data: Invoices, repair orders, payments, and inventory records
• Vehicle Information: VIN, make, model, year, and service history
• Integration Data: Data synced from connected services like QuickBooks Online
• Usage Data: Information about how you use our Service, including log data and device information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Send appointment reminders and service notifications via SMS (with consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (hosting, payment processing, SMS delivery)
• To comply with legal obligations, court orders, or government requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Third-Party Integrations

Our Service integrates with third-party services including QuickBooks Online, payment processors, parts suppliers, and SMS messaging providers (Twilio). When you connect these services, you authorize us to access and use information from those services as permitted by their terms. Each third-party service has its own privacy policy.

6. SMS Communications Privacy

When you or your customers opt-in to SMS communications:

• Phone numbers are used solely for sending service-related messages
• We do not share phone numbers with third parties for marketing purposes
• Messages include appointment reminders, service updates, and business notifications
• Recipients can opt-out at any time by replying STOP
• Message history is retained for customer service and compliance purposes

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations (tax records, business records)
• Resolve disputes
• Enforce our agreements

Upon account termination, you may request data export within 30 days.

9. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Export: Request your data in a portable format
• Opt-out: Opt out of marketing communications and SMS messages
• Restrict: Request restriction of certain processing activities

To exercise these rights, contact us at support@statusig.com.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place for any international transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: