User Manual

Inventory & Parts

Manage stock, pricing, vendors, receiving, and store transfers.

Digital Vehicle Inspection

Set up and run digital inspections with AI analysis, customer approval, and compliance tracking.

Time & Attendance

Clock in/out, scheduling, Weekly Pulse, compliance, HR discipline, and payroll exports.

Shop Floor / WIP

Repair orders, work-in-progress tracking, and bay management.

Appointments & Capacity

Smart scheduling with capacity awareness, online booking, reminders, and calendar sync.

Payments

Payment processing, terminals, text-to-pay, card vaulting, and PCI compliance.

Accounting

AP, AR, General Ledger, bank reconciliation, tax compliance, and financial intelligence.

Payroll

Payroll runs, tax calculations, pay stubs, technician pay, and provider exports.

Customer / CRM

Customer management, vehicle tracking, lifecycle stages, campaigns, duplicate detection, and global IDs.

Marketing & Attribution

Multi-touch attribution, campaign automation, geofencing, A/B testing, and predictive outreach.

My Garage

Customer portal for service history, vehicles, appointments, payments, loyalty rewards, and warranties.

Reviews & Reputation

Google and Yelp review aggregation, automated review requests, NPS tracking, and response templates.

Feedback

Beta feedback collection, NPS surveys, feature request voting, and sentiment analysis.

Franchise Operations

Multi-location management, 5-level hierarchy, performance rebates, KPI targets, and FDD compliance.

Brand Audit

Brand standards auditing with 187 items across 6 categories, scoring, remediation, and rebate multipliers.

Territory Management

Geographic territory definition, scoring, assignment, performance tracking, and site approvals.

Royalty Management

Franchise royalty calculation, volume-based tiering, approval workflows, and GL account mapping.

MSO Leaderboard

Store and technician rankings, competitions, real-time SSE streaming, 80/80 Rule, and store groups.

DST Sync

Push-based data sync from DST point-of-sale, delta sync, three-layer monitoring, and write-back.

Maintenance Intelligence

OEM maintenance schedules, CARFAX integration, AI predictions, oversell protection, and revenue opportunities.

DOT Registration

49 CFR Part 574 tire registration, DOT code validation, NHTSA recall integration, and compliance scoring.

Quotes & Estimates

Quote lifecycle, PDF generation, declined service follow-ups, severity-based scheduling, and 80/80 Rule.

Service Packages

Three-tier package architecture, vehicle fitment, MSO visibility rules, customer assignments, and pricing overrides.

Reporting & KPIs

Platform and store KPIs, Command Center, drill-down analytics, report cards, and CSV exports.

Feature Flags

Gradual feature rollout with beta lists, percentage rollout, per-org overrides, and deterministic hashing.

SMS & Notifications

Twilio SMS, two-way messaging, conversation threading, campaigns, shift notifications, and TCPA compliance.